H-E-B Customer Satisfaction Survey at www.heb.com/survey

Home / Grocery Store Survey / H-E-B Customer Satisfaction Survey at www.heb.com/survey

For Texans, H-E-B is more than a place to shop their daily needs it is the pride of the state. Offering a wide range of items at reasonable prices, you may want to consider taking H-E-B customer satisfaction survey if you have recently shopped at one of their stores.

H-E-B customer satisfaction survey provides an online platform for the customer of this supermarket chain to share their genuine feedback regarding their recent shopping experience. If you are interested in taking one, then continue reading the following post which explains all the details you need to know to be an eligible participant.

About H-E-B Customer Satisfaction Survey

H-E-B customer satisfaction survey is hosted via online H-E-B Grocery Company. This privately operated American company runs a supermarket chain headquartered in San Antonio, Texas. It was established back in 1905.

As per current, H-E-B owns over 400 stores that operate in different formats, such as supermarket, superstore, and gourmet market. Their locations are spread throughout Texas and northeast region of Mexico.

H-E-B Customer Satisfaction Survey at www.heb.com/survey

There are five retail segments in which this company does its business in: H-E-B stores, H-E-B Plus, Central Market, Joe V’s smart shop, and Mi Tienda. In addition, it also runs a number of manufacturing facilities that are also located in Texas and produces products such as bread, milk, snacks, ice creams, and many others under their brands

According to a data report in 2019, H-E-B company raked $31.2 B of total revenue, making it sits at the 19th position of the largest retailer nationwide. It also ranked at 9th position of the largest private companies in America in the 2020 Forbes list.

Attaining over $28 B of yearly sales, H-E-B is one of the leading supermarket chain companies in the United States. It also continuously reinforces its business digitally. As of now, the Texan company has more than 120,000 employees.

The official mascot of H-E-B supermarket chain is a brown paper grocery bag with H-E-Buddy that carries some grocery items that are peeked on its top. Each year, the company also donates 5% of its yearly earnings before tax to support various social purposes, such as food banks and educations.

In recent study conducted by J.D. Power, H-E-B ranked as the 1st company in terms of customer satisfaction between other supermarket chains. The company also claims that it ranks high in terms of cost competitiveness and quality of services.

Now, if you are interested in taking H-E-B customer satisfaction survey, you need to have an invitation code which is provided on the cash register receipt given when you make a purchase at participating H-E-B locations.

H-E-B customer satisfaction survey requires you to answer a set of questions regarding their quality of products and services. Aside from online form means, you can also participate via telephone survey through the number provided in the invitation or via mail.

H-E-B Customer Satisfaction Survey Details

Survey NameH-E-B Customer Satisfaction Survey
Survey Official Websitewww.heb.com/survey
Survey PrizeOne (1) entry to a sweepstake with a prize of gift cards
Entry MethodVia online, telephone, and mail
Survey Expiry DateWithin seven (7) days after purchase date
Offer LimitOne (1) entry per cash register receipt per individual

H-E-B Customer Satisfaction Survey Prizes

Each entrant of H-E-B customer satisfaction survey is eligible to receive one entry to the sweepstake. After you have submitted your response to the survey, you can have one chance to win $500 gift card on monthly draw or $1,000 cash prize on quarterly draw.

H-E-B Customer Satisfaction Survey Rules

  • Open only to legal residents of Texas who already reached minimum 18 years of age by the entry time.
  • Maximum one (1) survey entry per cash register per person.
  • Employees of H-E-B and their immediate family members or individuals living in the same households are not eligible to participate.
  • Participants must make entry before the end of the sweepstake period to be considered eligible.
  • Prizes cannot be substituted, transferred, or redeemed for cash equivalent.
  • Gift cards are subjected to the terms and conditions, including expiration dates and dormancy fees.
  • All taxes are the sole responsibility of the winner.

H-E-B Customer Satisfaction Survey Requirements

  • A device with connection to the internet.
  • A cash register receipt from H-E-B containing invitation code to the survey.

H-E-B Customer Satisfaction Survey at www.heb.com/survey

  1. Visit the official site of H-E-B customer satisfaction survey located at www.heb.com/survey.
  2. Select the language that you prefer to use throughout the survey.
  3. Type in your invitation code then press ‘Enter’.
  4. Provide your genuine response regarding your shopping experience at H-E-B stores.
  5. Complete the H-E-B customer satisfaction survey until the last available question.
  6. Enter your personal information details as required to enter the sweepstake.
  7. Press ‘Next’ to conclude the survey and submit your response.

H-E-B Customer Satisfaction Survey Video Guide

Reference Links


Do you have any feedback to share with H-E-B supermarket chain? If so, don’t be hesitant to take H-E-B customer satisfaction survey as it is the simplest and quickest way to send your honest thoughts regarding their products and services. Moreover, you will also receive an interesting reward of one ticket entry to their sweepstake.